The Nigerian Communications Commission (NCC) has said that it had tightened noose against cases of data depletion and wrongful deductions of consumers’ credit through an ongoing forensic audit being instituted by the Commission with a view to ensuring maximum protection for consumers.
NCC Executive Vice-Chairman, Prof. Umar Danbatta, stated this when he received Man of the Year 2020 Award from MoneyReport magazine in Abuja.
The EVC said while consumer protection had remained a key focus area of the Commission’s regulatory activities, it had accomplished significant improvements through various initiatives aimed at putting mobile operators on their toes to be more consumer-centric.
Danbatta said through the ongoing forensic audit, the Commission plans “to get to the bottom of why consumers are experiencing data depletion and the possibility of compensating them for wrong deductions, which may arise from short message service (SMS).”
“We have instituted and we have insisted that despite the fall in data price, that forensic audit must go on and must be concluded and the outcome communicated to the CEOs of telecom companies”, Danbatta added.
While appealing to Nigerians to wait for the outcome of the ongoing forensic audit, Danbatta said operators would be made to comply with whatever directions are given after the investigation with a view to ensuring maximum protection for telecom consumers.
