Airtel negligence: Customer loses life at Experience Centre (DOCUMENT)


Airtel Nigeria led by Mr. Segun Ogunsanya, may have to explain to the general public, the death of late Chika Alex-Etuk, who had a major injury in 2016 in Airtel office located at 11, Adeniran Ogunsanya Street, Surulere, Lagos State.

There are report that the mother of two was allegedly neglected by the communication giant after sustaining a major injury when she went to buy and register a SIM card for her phone in the premises of Airtel in Lagos.

According to the reports, on Thursday 29, December, 2016, late Chika visited Airtel office at 11, Adeniran Ogunsanya Street, Surulere, Lagos State to obtain and register a new Subscriber Identification Module (SIM) for her phone, meant for her two children South Africa.

At around 1pm, Chika at the Airtel premise and was asked to fill out a form by Airtel staff, which she did and she was immediately ushered in by one of the Airtel staff picture capturing, which was one of the requirements for the SIM registration.

As she stepped into the area, the tiled floor on the spot where she stood caved in and Chika fell into a sinkhole with her left leg stuck up to her knee. She sustained multiple lacerations to her lower leg, cuts around her thigh and went into shock for pain and loss of blood.

Her children were traumatised by the incident, which has affected them mentally. They were not shielded from the scene, they watched in horror as a chunk of their mother’s flesh laid on the ground while she yelled out, for hours, in pain.

The first son now (8) has developed breathing problem, he is not able to sleep well, while the second son (age 6) is always in and out of hospital, not able to communicate or play with other children.

The incident plus the death of their mother has left the two boys severely traumatised, especial the six year old son who is always afraid to sleep at night because he wakes up sweating, screaming and calling out for the mum to come back home.

When we visited the family, the deceased six (6) years old son said he told the mother not to go out on that particular day. learnt the response of Airtel was practically non-existent when the accident occurred. They all first ran out of the building according to an eyewitness, few minutes later they came back sporadically, they just stood there and watched her as she laid in pain – some even ran away without looking back.

Eventually, the late Mrs. Chika Alex Etuk was taken to a near by hospital by her friend and other sympathisers where she was refused treatment because they could not handle the severity of the bleeding and injuries.

She was immediately rushed to St. Claire’s Hospital in Surulere, Lagos – the staff of Airtel Network did not make any attempt to rush her to a hospital or offer help in any way.

She was later admitted to the Emergency Ward of National Orthopaedic Hospital Igbobi, Lagos state, after a long stay in pain and agony at Orthopaedic hospital, she later died on the 30th of January, 2017 after a surgery was carried out on her leg as a result of the injury she suffered in Airtel’s property, due to their instructions.

The incidents that took place in the premises of Airtel Network, which lead to the death of late Mrs. Etuk, were preventable if not for the gross negligence of Airtel Network and their lack of human empathy.

This was corporate manslaughter.

To rob salt to the injury, we were reliable inform Airtel Limited offered Three million naira (£7000 pounds) to late Chika’s family as compensation so that the news will not go public. Mrs. Chika Etuk was the bread winner of her family, which Airtel Limited was made aware but they choose to make a mockery of her death knowing so many people who depended on her including her two young boys and aged mother.

The 43 years late Mrs. Chika Alex Etuk was a member of The Redeemed Evangelical Mission (TREM), a church worker in the We Care Ministry department of TREM, a faithful wife, a mother, a sister, a daughter, aunty, a giver and true Christian.

Airtel Limited, we gathered, has done nothing but offer empty words of fake condolence in a series of letters in order to prevent a law suit.

Now two children of the ages 6 and 8 are left without a mother because of their callousness.

They further insulted the family by offering them £7000 to cover up the story, even though Airtel is a multi billion dollar company.”

Our effort to get the corporate department of Airtel to react to the story prove abortive as at press time as there were no response to SMS sent non response to call put across.

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