In today’s competitive business landscape, digital transformation is imperative for banks to realise enhanced customer value and unleash significant bottom-line improvement. Step in Polaris Bank Limited PBL.
Following the recently withdrawal of the operating licence of Skye Bank Plc, by the Central Bank of Nigeria (CBN). Polaris Bank Limited, PBL, has seamless taking over activities across the branches of the former Skye Bank Plc, recording relative calm and effective services with customers.
Polaris is a bridge bank licensed recently to take over the assets and liabilities of the defunct Skye Bank.
Some customers had rush to the bank in the first working day of the new bank to make withdrawals and execute other transactions.
In selected branches in Lagos and other parts of the country, customers volunteered responses and asked for continued improvement in services as the new bank fine-tunes and upgrades processes and services for optimal performance.
“I got to the branch this morning to make some transfers and also pick up a draft and as you could see, I just concluded my transaction and about to take my leave. I was warmly welcome by the cashiers and the customer service desks”, a customer with Adeola Hopewell branch, Lagos said.
Another customer in Adeola Odeku branch, commented as follows: “In the erstwhile Skye Bank, we noticed some frictions probably towards the end of the change of the name. What we would expect is a smooth service in Polaris Bank and I believe everything will just be normal once we get the required services. I just think we have confidence in the Nigerian banking system so there is no reason to panic.”
On how they viewed services offered, a customer who runs a corporate account with Admiralty branch of Polaris Bank, Lekki, Lagos said that there has been no cause for alarm.
According to him: “So far I have no cause to doubt the services of the bank. More so, I have always been in touch with my account officer even at odd hours of the day, and on holidays too—so I can tell you that the services are okay. Besides, I presume that with the processes the CBN has put in place which has happened to other banks before, I don’t have any cause to fear except maybe in the course of time I begin to see irregular services that could trigger my alarm bells—but as at this moment, I don’t have any reason to fear.
Findings across major cities also reveal that normal banking activities were seamlessly conducted to the satisfaction of customers across board as fear of a possible run on the new bank by depositors, proved unfounded.
