Ikeja Electric has announced that no physical transaction of business will take place across its offices in its franchise network for the next one week. This partial closure is in line with ongoing efforts nationwide to prevent further spread of the Coronavirus/COVID-19 and protect customers and staff of the Company.
The DisCo said the partial closure, which begins today (Tuesday, March 24, 2020), is part of precautionary measures that have become necessary in order to safeguard the health of customers and staff by limiting their exposure to COVID-19.
The spread of the virus, according to World Health Organisation (WHO), is believed to be mainly through person-to-person contact which enables respiratory droplets from infected individuals who exhibit or later show symptoms such as coughing, sneezing, breathing difficulty, fever etc. to be transmitted to other persons.
Meanwhile, the Company has reassured customers that services including supply of electricity to customers, fault clearing, online channels for purchase of energy credits and payment of bills are unaffected by the temporary closure. Customers can continue to make enquiries or complaints to its Customers Care Team via email, live chat or phone calls.